About
Highly experienced Compliance Officer with over 8 years of expertise in regulatory compliance, risk management, and customer relations within the banking industry. Proven ability to implement Anti-Money Laundering (AML) and Counter Financing of Terrorism (CFT) measures, deliver compliance training, and drive process improvements. Skilled at working in multicultural environments and ensuring adherence to global regulatory frameworks, Yusufu is seeking international opportunities in compliance, risk management, or customer service with organizations that value excellence and integrity.
Work
Ecobank Sierra Leone Limited
|Compliance Officer
Freetown, Western Area, Sierra Leone
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Summary
Oversees regulatory compliance and risk mitigation for a leading financial institution, ensuring adherence to global AML/CFT standards and minimizing financial crime risks.
Highlights
Filed Suspicious Transaction Reports (STRs) and Currency Transaction Reports (CTRs) with the Financial Intelligence Agency (FIA), actively contributing to combating financial crime.
Conducted daily reviews of account opening documents, ensuring strict compliance with Know Your Customer (KYC) regulations.
Monitored foreign currency transactions and Politically Exposed Persons (PEP) accounts to proactively mitigate financial crime risks.
Led comprehensive compliance training programs for new hires, significantly increasing awareness and adherence to AML/CFT standards.
Reduced regulatory non-compliance penalties by 20% through improved monitoring and robust internal controls.
First Bank Sierra Leone Limited
|Compliance Officer
Freetown, Western Area, Sierra Leone
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Summary
Managed comprehensive compliance audits and risk mitigation strategies, fostering a strong regulatory culture within the banking sector.
Highlights
Conducted compliance audits and implemented risk mitigation strategies, effectively reducing audit discrepancies and enhancing operational integrity.
Monitored transaction alerts to ensure timely resolution and compliance with FIA standards, minimizing potential regulatory breaches.
Delivered targeted compliance training to staff, enhancing organizational compliance culture and adherence to regulatory guidelines.
Managed inquiries from regulatory agencies, ensuring prompt and accurate responses and maintaining strong stakeholder relationships.
National Civil Registration Authority (NCRA)
|Centre Supervisor
Freetown, Western Area, Sierra Leone
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Summary
Supervised critical civil registration and confirmation activities, ensuring data accuracy and compliance with national protocols.
Highlights
Oversaw confirmation and registration activities within the allocated center, ensuring operational efficiency and adherence to protocols.
Coordinated security measures with Sierra Leone Police and managed material collection for various exercises, maintaining operational integrity.
Informed and guided registrants through complex processes, clarifying requirements for documents such as voter IDs, passports, and birth certificates.
Conducted detailed interviews and verified applicant details, ensuring accurate completion of CRVS Form 001.
Ensured accurate and complete data entry into CRVS Form 001 and VIU 800/820 systems, enhancing data integrity and record accuracy.
Captured biometric data and issued automated CRVS receipts, streamlining the registration process for efficiency.
Submitted daily gender-disaggregated registration and confirmation data reports to the center coordinator, supporting informed decision-making.
Safeguarded registration materials and maintained proper record-keeping, ensuring data security and compliance.
Guaranty Trust Bank Sierra Leone Limited
|Customer Service
Freetown, Western Area, Sierra Leone
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Summary
Enhanced customer experience and operational efficiency through streamlined processes and effective complaint resolution in a fast-paced banking environment.
Highlights
Streamlined customer onboarding processes, reducing processing times by 15% and significantly improving service delivery.
Resolved customer complaints with a 95% success rate, consistently meeting Service Level Agreement (SLA) timelines and enhancing customer satisfaction.
Provided comprehensive support for internet banking, card services, and account maintenance, ensuring seamless customer operations.
Standard Chartered Bank Sierra Leone
|Customer Service Officer
Freetown, Western Area, Sierra Leone
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Summary
Led initiatives to optimize customer service processes and foster strong client relationships, significantly improving satisfaction and revenue generation.
Highlights
Led a team to improve customer service processes, resulting in a 30% increase in client satisfaction scores.
Managed key customer relationships, driving a 20% increase in revenue through strategic engagement and service excellence.
Supervised account maintenance and transaction validations, ensuring operational excellence and strict adherence to regulatory standards.
Volunteer
Tuazama Universal Leadership Academy-USA
|Team Lead
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Summary
Led a team in community outreach, providing essential support to vulnerable populations.
Highlights
Led volunteers in providing food and non-food items to the Cotton Tree Disabled Organization, addressing critical needs.
Currently pursuing a Leadership and Management course (Level 400), enhancing strategic and organizational capabilities.
Tuazama Universal Leadership Academy-USA
|Volunteer
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Summary
Provided direct support to vulnerable individuals through community service.
Highlights
Contributed to feeding the destitute at the Mountain Court Disabled Organization, demonstrating commitment to social welfare.
Standard Chartered Bank
|Volunteer
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Summary
Contributed to community development and financial literacy initiatives.
Highlights
Participated in tree planting activities during World Environment Day, supporting environmental sustainability efforts.
Taught financial literacy to students at Freetown School for Girls, empowering young minds with essential financial skills.
Certificates
Training on AML/CFT
Issued By
Not specified
Customer Service Training
Issued By
Not specified
Training on Bank Ethics
Issued By
Not specified
Advance Diploma in Strategic Management and Executive Leadership
Issued By
Tuazama Universal Leadership Academy
GLOBAL ENTREPRENEURSHIP TRAINING Centre for Entrepreneurship-Dutch
Issued By
GLOBAL ENTREPRENEURSHIP TRAINING Centre for Entrepreneurship-Dutch (Prof.dr. Hein Roelfsema Jerke Verschoor)
Skills
Compliance & Risk Management
AML/CFT Compliance, Regulatory Reporting, Risk Mitigation Strategies, Financial Crime Risk Management, KYC Regulations, Compliance Audits, Regulatory Inquiries, Policy Development, FIA Standards.
Operations & Process Improvement
Banking Operations, Process Improvement, Data Analysis, Data Entry, Record Keeping, Operational Excellence, Transaction Validation.
Leadership & Training
Leadership, Training & Development, Team Leadership, Staff Training, Multicultural Team Collaboration, Mentorship.
Customer & Stakeholder Relations
Customer Relationship Management, Client Satisfaction, Stakeholder Management, Customer Onboarding, Complaint Resolution, Internet Banking Support.
Data Management
Data Entry, Reporting, CRVS Systems, Biometric Data Capture, Gender-Disaggregated Data.